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When should I call 911?
Call 9-1-1 for any emergency or to notify of a crime in progress
Call 9-1-1 for any concern or 303-288-1535, whether it be a suspicious person in the neighborhood or loud music next door. You can also call to provide information about a crime that happened in the past. The police department responds to all reports through a coordinated, countywide, 911 system.
911 has a translation service and non-English speakers can be assisted in their native language.
Whoops - I Accidentally Called 911!
Do not hang up! Wait until your call is answered and let them know that you misdialed. Otherwise, the dispatcher will call you back at the number that you called from. This is to check if you have a emergency. If you do not answer, or they cannot reach you, they will send police to your location to check on your welfare.
What Questions Will I Be Asked?
Dispatchers are trained to ask questions in a particular order to assess the situation to get you the help you need. Try to remain calm and answer the questions asked. It is okay to say you do not know. Some of the common questions are:
IS this an emergency?
WHERE did the incident occur?
WHEN did it occur? Is it still in progress?
Describe the person in as much detail as possible. An easy and effective way is to compare them to yourself. Provide their gender, approximate age, height, weight/build, and clothing description.
If the person has a vehicle, provide the color, make, and model of the vehicle.
Know your location
Give an exact street address if you have one. Provide building names and numbers and/or street signs information. If you are calling 911 from your vehicle - provide the road or highway on which you are driving or parked. Landmarks can be helpful to emergency responders.
How Long Should I Stay on the Phone?
Dispatchers will let you know when they have all the information that they need. In some situations, they may ask you to stay on the line until officers arrive. Let them know if you do not feel it is safe to do so.
Interim Chief of Police
9-1-1 or 303-288-1535
7887 E 60th Avenue
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City of Commerce City
7887 E. 60th Ave. , Commerce City, CO 80022 Ph: 303-289-3600